Customer Service Policy

Date: 13/12/2022

Version 1:2

Education Supply Pool Customer Service Policy Statement

At Education Supply Pool, we endeavour to provide you with the best possible service at
all times. If you would like to make any comments, suggestions, raise a query or make a
complaint about the service you have received, please contact us, on the contact details
which are set out below. We will respond to your query within 3 - 5 working days.

This policy will be kept up to date, to reflect changes in the nature and size of the
business. To ensure this, the policy and its effectiveness will be reviewed annually.

Courtesy

All recruitment consultants will be trained in customer service standards; will exhibit
customer friendly service skills; and be knowledgeable, professional and courteous in
meeting the needs of our customers.

Communication

We, Education Supply Pool, will return all phone calls and emails received from clients and
registered candidates and applications in respect of specific vacancies within agreed
timescales. Where we are unable to meet this agreement, we will inform you of this as
soon as possible and agree a new deadline.

Consistency

As part of our commitment to upholding professional standards, we will review our policies
annually to ensure that they continue to meet business needs and the Recruitment and
Employment Confederation’s Code of Professional Practice; and that they are consistently
applied to all our customers.

Complaints

Education Supply Pool seeks fair, just and prompt solutions when possible to any
complaints and appeals. All such issues should be directed to David Brunnock in the first
instance and then Gez Parker, the Managing Director, where they will be acknowledged
and directed to the attention of the appropriate person. A complaints process is in place for
any disputes; copies are available from our offices or on www.educationsupplypool.com/
privacy.

Access to Information

We comply fully with the provisions of the Data Protection Act 1998. Any personal or
confidential information held by us about a client or work seeker is fully accessible to that
person or body for review or editing by contacting the Managing Director.

Reduce Bureaucracy

Wherever possible, without compromising our legal requirements and professional
standards we strive to reduce the burden of unnecessary paperwork.

How to Contact Us:
Address: Supply Pool Recruitment, Business Unit R3.7, Riverside House, Newport Market,
Upper Dock Street, Newport, NP20 1DY
Tel: 01633 546100
Email: info@educationsupplypool.com
Website: www.educationsupplypool.com